FAQ

  • Can I use these as a teether or chew toy for babies, kids or animals?

    NO. Under no circumstances are the keyring, bag tags, retractable clips, lanyards or necklaces to be used or given to babies to chew or hold. These contain items that could be a choking or strangulation hazard.

    It is recommended that children 3 years or older may wear the necklaces supervised. Do not allow them to chew on the beads or string or put any item of the necklace around their mouth. Do not sleep with the necklaces or lanyards.

    H Y D E AND S E E K will accept no responsibility for you not watching your children or going against our advice.

  • Postage

    We endeavour to have your item posted within 2 business days after your order has been placed.

    We use Australia Post to send the items to you. Postage times will vary depending if Australia Post have any impacts, unfortunately is beyond our control.

    All items posted will have a tracking number and will be sent to you.

    Free delivery is available in the Swan Hill and Lake Boga CBD areas or collection can be arranged upon request. There are no deliveries to rural areas.

    If you have any concerns, please get in contact via our contacts tab or email hydeandseek@outlook.com.au

  • Processing times

    We endeavour to have your items posted within 2 business days of your order being placed.

    If you enquire about a custom order or place a large order, processing time will be communicated to you at the time of enquiry and may be longer than 2 business days.

  • How do i care for my item?

    Well, that’s easy! All you need to do is use a soft cloth with warm soapy water and give it wipe over. I find a chux is the best as it doesn’t leave any lint.

  • Do you do wholesale?

    I sure do. The option is yours as to what you’d like stock. I can create designs to fit with your stores theme and hues or leave it up to me.

    To find out further info and costs, you can complete the contact form on this website or send me a direct message on Instagram or Facebook.

  • Do you do custom orders?

    Of course! If you’d like something especially made for you or your business please get in contact.

    You can do that by completing the contact form on this website or send me a direct message on Instagram or Facebook.

  • What are your items made from?

    Silicone beads are made from high quality, 100% food grade silicone. They are free from BPA, Lead, Cadmium, Phthalates, PVC and Latex.

    Beads will not absorb odours or support the growth of mould, fungus or bacteria.

    Wooden beads are made from natural beech wood.

    Acrylic and aluminium beads may tarnish over time.

    Cord is made from nylon.

    *Lanyards will come with a larger clip and bag tags and key rings will usually come with a small clip. If you’d like to add a clip and keyring to your item, just leave me a note at the checkout.

  • What if I'm not happy with my item?

    I'll be sorry to hear that so please reach out to let me know what you aren't happy with.

    Unfortunately as each item is made specifically for you, unless there are faults or damage your item cannot be returned or refunded. Please refer to our Policies for details.