Custom Orders

If you'd like something specifically made for you, then this is the item for you! Whether it be one of our other products with some changes or something you want to create yourself, just select this option to generate your custom order. What do you need to do?

1. Select this option and go through to the cart.
   
   
2. If you are only purchasing this item, click on YOUR CART. If you don't click here and go straight to payment, you won't be able to add comments.
   
   
3. In the "ADDITIONAL NOTES" section in your cart, make sure your email address is added and leave a note as to what and how many items. If you know what you're after, list the design, colours  etc
   
   Eg: lanyard purple colours, personalised keyring with name, retractable clips
   
   
4. Complete your purchase. 
   There will be no charge at this point, we just need to generate your order.
   
   
5. Once the purchase has been completed online, it has generated your order and you will receive and order number.
   
   
6. I will contact your via email begin discussions or if you prefer, YOU can reach out via Instagram or Facebook DM to begin as soon as you have your order number. Sometimes people find socials easier than emails however I will only ever make first contact via email.
   
   
7. From there, we will design your product, going back and forth with ideas and photos until you are happy.
   
   
8. You will be provided with the cost, ETA for processing times and asked to confirm those details.
   
   
9. Once the order has been confirmed, I will send an invoice or bank details for payment. Payment will need to be made before the order is made unless cash on delivery is agreed upon prior.
   

Things to note:

> Images on items are sample images.

> Remember to quote your name and order number when you message via socials.

> You can find our socials by clicking on the social links on this website or searching @hydeandseek.au  on both Instagram and Facebook.

> If you elect to communicate via email, please check your junk folder for my replies. I will reply within the same or next business day after orders are placed.

> I will always endeavour to reply to you in a timely manner so I'd appreciate the same in return. It helps me manage times for other orders but also helps you get the best experience and your item as fast as possible.

> Current processing times are 2-3 business days once the final order is confirmed and payment received. If you have a large order or the Acrylic Tag keyring, these will take longer and you'll be advised.

> These processing times are subject to change and will also depend on your response times.

Warning

Our key rings are NOT a toy or a teether, they are not suitable for young children.